5 Oct

Now in Ontario, Jackpot City Casino In Review 2023

Jackpot City Ontario – Play the Biggest Real Money Jackpot Slots in CAD

The digital gambling industry has come such a long way since the late ’90s. We’ve gone from agonizing downloads over dial-up connections, to the most realistic 3D games on smartphones and tablets. At the same time, it feels like it was just last week the US-DOJ dropped its glorified sledgehammer, marring the industry with its Black Friday war on iGaming. Throughout it all, one name has always been there, providing a safe haven for much of the world’s online gamblers – Jackpot City Casino.

Jackpot City Ontario - Biggest Real Money Jackpot Slots in CADWriting this review of Jackpot City is a proud moment for me and the entire team at DebitCardCasino. It’s the first time we can say this website, one of the very oldest in the business, is both legal and licensed for operation in Ontario. Canadians have always been welcome at Jackpot City, don’t get me wrong. But never before has the operator held a license from provincial gaming regulators.

It’s a very exciting moment in history – at least, for dedicated iGaming fans like ourselves. But I assure you, this review of the new Ontario Jackpot City will be an unbiased one. Our commitment is and has always been to the iGamer community, not the operators vying for deposits. We recognize qualities and flaws alike, and you’ll learn about each of them below.

Jackpot City Ontario In Brief – 1998 to Present

Jackpot City Ontario - Biggest Real Money Jackpot Slots in CADJackpot City is one of the oldest online casinos in existence today. Its launch took place way back in 1998, offering a few basic tables and slots that could take over an hour to download on even the most cutting-edge computer system. In those days, regulation was trivial at best, but Jackpot City did its best to sustain a loyal player base through upright business practices.

A few years later, a company called Digimedia began scooping up some of Europe’s oldest iGaming brands, including Jackpot City, Royal Vegas, Ruby Fortune, and a few others. The company sought licensure from the strictest regulatory bodies – specifically, Malta and the UK. It proved the operator’s dedication to fairness and player safety, drawing an even wider range of clientele; especially from Canada, where legislation was neither for nor against online gambling. Here, it was legal simply because it was not illegal.

Fast forward more than 20 years, and Ontario is the  first (and currently only) province to welcome foreign operators. As of April 2022, the AGCO and iGO are regulating an open, competitive market. Jackpot City became a proud, licensed member of that market on August 23, 2022.  You’ll find all the technical details below.

Name / DBAJackpot City Ontario
Owner/OperatorCadtree Limited
LocationLa Corvee House, La Corvee Alderney, GY9 3TQ
Ontario Licence No.#OPIG1236392
Licence Issue DateJune 23, 2022
Ontario Launch DateAugust 23, 2022
Pro Tip: Jackpot City Regional Availability – .COM vs .CA
Please note that Jackpot City ON is not the same as the original Jackpot City Casino. Much of it is the same, but not all of it. To comply with Ontario regulatory guidelines, Jackpot City ON is owned and operated by Super Group (SGHC), a holding company that rides shotgun to the global Digimedia brand. While the .com is still licensed offshore, accepting players from every other part of Canada, the .ca edition is exclusively available to the iGaming community of Ontario.

Review of Jackpot City ON – Pros & Cons

We take note of the positives and negatives of every online gambling site we recommend. As promised, our commitment is to you, the player, not the operator. This Pro/Con section will give you a better idea of whether Jackpot City is right for you, before you take precious time out of your day reading about specific details.

PROS (i.e. Stuff We Think You’ll Like)
Established in 1998
Top Casino in Canada for 24+ Years
Licenced and regulated in Ontario by the AGCO and iGO
All games certified fair by eCOGRA
“Real Dealer” tables from On Air Entertainment (live dealers, RNG tables)
Optimized for seamless play on desktop and mobile (Android, iOS, Windows)
Features famous Millionaire Maker progressive slots from Microgaming
Ultra high RTP blackjack games (Vegas Single-Deck, 99.69% RTP)
FAQ/Help portal answers all common questions
Fast, professional customer support available 24/7
Official sponsor of the Toronto Maple Leafs (NHL) and Toronto Raptors (NBA)
Interac deposits and withdrawals
Transparent promotional terms
CONS (i.e. Things That Might Hold You Back)
Casino games only (no sports or poker)
Limited number of games; far less than international website 
Cannot access live chat unless logged in
$50 minimum withdrawals; no exceptions

Most Prominent Feature – It’s All In the Name

If you’re going to own a name like Jackpot City, you might as well live up to it. This operator most definitely does. The casino is famous for providing quick access to the internet’s biggest and most beloved jackpot slot machines; especially those life-altering progressives that we hear so much about in the news.

It’s not that Jackpot City offers more jackpots than their competitors. Nor do Jackpot City’s progressives pay out higher, or more frequently, than the rest of the industry. The truth is, Jackpot City has the same games as many other Ontario licensees, including its own sister sites, Royal Vegas and Ruby Fortune. What sets them apart is the way Jackpot City presents its most prominent games – the slots.

The online casino is famous for highlighting its largest progressive jackpots; not just in the games menu, but on its promotional calendar. We can’t actually discuss Jackpot City’s promotions, due to strict advertisement regulations in Ontario. You’ll have to do your own investigating to learn more on that front. Suffice it to say, jackpot slots are a primary feature.

Software – Game Variety and Accessibility

Ontario’s edition of Jackpot City doesn’t offer the same abundance of game variety as its international counterpart. There are only two software brands supplying games. Fortunately, they’re impressive ones.

The vast majority of titles come from the oldest supplier in the business, Microgaming (now Games Global). And if you know anything about Microgaming, its portfolio consists of both in-house creations and exclusive content from a bevy of small, independent studios like Gameburger, All41, Stormcraft, Triple Edge, and more.

The other primary software supplier is On Air Entertainment, which provides a collection of ‘real dealer’ games to Jackpot City ON. They’re not your usual ‘live table’ games, but rather dynamic RNG-based games with immersive 3D graphics, and a real live dealer to host them.

Jackpot City ON Game Variety

Jackpot City Ontario Slot Machines

The menu consists of more than 400 casino games. The majority of them are, of course, slot machines. You’ll also find an array of table game favorites, like blackjack, roulette, baccarat and more. Blackjack players will appreciate Microgaming’s classic Vegas Single Deck Blackjack, featuring the highest RTP of 99.69%.

If you’re into progressive jackpot slots – and we must assume you are if you’re looking into Jackpot City – you’ll be pleased with the assortment of jackpot titles. It’s something Microgaming is universally renowned for. The company’s excitement over entering Ontario’s iGaming market is evident in its production of a special millionaire progressive, exclusive to Ontario.

Gold Factory Jackpot Maple Moolah

Maple Moolah Jackpot WheelThe new Gold Factory Jackpot Maple Moolah progressive is the first in what the company promises to be a series of all-new Ontario-exclusive content. This title mirrors the creator’s Gold Factory Jackpot Mega Moolah slot, including its astronomical jackpot seed of $1,000,000, but it’s only available to players in Ontario.

The game features a steampunk theme and a number of valuable features. Wilds boost all wins they help create with a x2 multiplier. The free spins bonus is even more rewarding, boosting wins by x3. Best of all is the randomly triggering Jackpot Wheel bonus, where the 4-tier Maple Moolah progressive jackpots await.

 Jackpot City on Mobile and Desktop (No Download Required)

Like so many of today’s online gambling sites, Jackpot City has made the transition to app-less gambling on mobile devices. You’ll be able to log in seamlessly to the online casino on a desktop, laptop, smartphone or tablet. There’s no download required for PC or mobile. In fact, it’s not even an option. We don’t consider it a problem, as we would recommend the congruent gameplay of in-browser across all devices. But if you prefer an app, you won’t find one here.

Live Dealer Games at JackpotCity

The online casino offers a unique variety of RNG table games with real live dealers. They come from the ateliers of Microgaming’s Real Deal Studios and On Air Entertainment. The games themselves are not live, but rather RNG software with exceedingly well-rendered 3D graphics that closely mimic the real thing. However, the dealers who host the games are live presenters.

Royal Vegas Ontario Live Table Games

Here is a quick preview of some of the top titles:

  • Blackjack
    European Blackjack
    Multihand Blackjack
    On Air Blackjack
    Vegas Downtown 21
    Vegas Single Deck 21
    Vegas Strip Blackjack
  • Baccarat
    Real Baccarat w/Courtney

    Real Baccarat w/Sarati
    Real Baccarat w/Holly
  • Roulette
    European Roulette
    On Air Roulette
    Real Auto Roulette
    Real Roulette w/Bailey
    Real Roulette w/Matthew
    Real Roulette w/Rishi
    Turbo Auto Roulette
  • Specialty
    Scratch Cards

Jackpot City Mobile Casino Ontario – In-Browser Only

Jackpot City is optimized for in-browser play only. Unless you’re a stickler for downloading apps, that’s a positive feature overall. It means you can play all of the games, on all major devices and operating systems; (Android, iOS, Windows Phone, Windows PC, Mac, etc.)

Congruency is the primary benefit, in our book. There’s no learning curve between systems or screen sizes. You can log in on your desktop at the office, then shift to a tablet on the sofa, or a smartphone in between, and the experience is virtually identical. Jackpot City offers all the features we’ve come to expect from today’s top-tier gambling sites, including simple navigation and quick game loads. 

Payment Options – Deposit & Withdraw in CAD

As an Ontario-only casino, it comes as no surprise that Jackpot City only deals in CAD deposits and withdrawals. You’ll find an abundant list of payment options on the list, including a few Canadian exclusives like Interac and InstaDebit. The list below details all available methods of deposit and withdrawal, with a notation for expected wait time.

Min/Max Limits: Jackpot City imposes a minimum deposit of just $10. However, certain payment providers, such as your bank, may set a higher minimum. As for withdrawals, the lowest amount you can cash out at one time is $50.

Payment Method



Credit/Debit Card


3-7 days
Credit/Debit Card

Instant Banking

Instant Banking

3-7 days
Instant Banking

1-2 days
Instant Banking

1-2 days
Instant Banking

1-2 days

1-2 days
Prepaid Card/Virtual Voucher

Prepaid Card/ Virtual Voucher


Promotions – Mums the Word!

Promotions at Royal Vegas Ontario are a mysteryWe would love to tell you all about Jackpot City’s promotional line-up, but we simply can’t. Ontario’s iGaming regulators are adamant that the advertisement of bonuses, rewards programs and other inducements is strictly prohibited. The only way to find out what Jackpot City has to offer new and existing members is to visit the website and find out for yourself.

Marketing – As Seen on TV

Jackpotcity.ca As Seen on TV Official Sponsor of the NHL Toronto Maple Leafs and NBA Toronto RaptorsIf you’re a sports fan with a passion for Ontario’s hometown heroes, you’ve surely seen the JackpotCity logo on television. The company has put a great deal of time and effort (and money!) into its local marketing campaign, and certainly seems to be paying off.

In late October of 2022, Super Group inked a Maple Leaf Sports & Entertainment (MLSE) partnership that resulted in JackpotCity becoming an official sponsor of two very influential sports teams. I’m talking, of course, about the NHL’s Toronto Maple Leafs and the NBA’s Toronto Raptors. The casino’s sponsorship of the two teams is visible during all home games.

Marketing of the online casino centers around the the Scotiabank Arena, which serves as home turf for both Ontarian sports teams. During the Maple Leafs’ homes games, the JackpoCity logo appears on the ice and in digital displays.  It is also depicted on the baskets and other locations throughout the arena during the Raptors’ basketball games.

Why does it matter? What does being seen on TV mean for a company like this? It means a lot, actually. Aside from becoming a recognizable logo and building familiarity with the masses, this kind of sponsorship breeds trust. We trust our local teams and athletes to do right by the community. By association, that trust organically seeps into the brands we see beside them. It is an endorsement of the highest quality.  

Customer Support – Live and Online 24/7

For the most part, customer support is another positive feature at Jackpot City Ontario. It’s fast, it’s friendly, and it’s available through live chat 24/7. The only caveat is that you must be logged into the online casino to access it. Jackpot City won’t even divulge its support email address unless you’re logged in. We’re not really sure why they’re so stingy with such information, but they are.

For the record, Jackpot City’s email is feedback@playersupportcentre.ca. Be sure to include the name of the casino you’re inquiring about, as that same address covers the full suite of Cadtree Ltd casinos in Ontario.

Before you bother logging in or shooting an email their way, be sure to check out the FAQ and Support sections. Both are filled with common questions and answers, as well as information on accounts, payments, and identity verification. Here’s a full list for reference:

  • Verification Documents
  • Location Services
  • Two-Step Verification
  • Deposit Queries
  • Withdrawal Queries
  • My Account
  • New To Casino
  • Promotions
  • Technical Support
  • Responsible Gaming


Category: JackpotCity
In Short:Yes, people really do win money.
In Detail:

JackpotCity has a long history (25+ years) of delivering payouts to its winners. Those who play for real money can win (and often do) real money in return.

All payout percentages are displayed within every individual game’s Help section. The software is regularly audited to verify the payout percentages, and certified fair by independent testing labs.

Category: JackpotCity
In Short:Yes, there is a regular freeroll tournament schedule.
In Detail:

Jackpot City hosts freeroll tournaments on a regular basis. Up to five slot machines may be included in each tournament. These tournaments are absolutely free to enter.

Tournament prizes are generally small, featuring an average prize pool of $200 with individual payouts of $2 – $30 going to the highest leaderboard points earners. Being free, all tournament winnings are subject to 50x playthrough before cashing out.

Category: JackpotCity
In Short:Yes.
In Detail:JackpotCity offers live dealer casino games from a variety of suppliers that include Pragmatic Play and On Air Entertainment.

Pragmatic Play’s live tables are presented by real dealers, hosting live games in real-time from a studio setting. These games genuinely mimic a land-based casino.

On Air has real live dealers, but the games they host are digitally rendered. These RNG-based table games do not use physical cards, roulette wheels, dice, etc. The results are computer generated, but the player experience is similar and the possibility of human error is eliminated.

Category: JackpotCity
In Short:JackpotCity ON cashout methods include:

  • Visa
  • iDebit
  • InstaDebit
  • Interac
  • ApplePay
  • MuchBetter
In Detail:

To request a payout, you must log into your Jackpot City account and access the Banking section. Choose to make a Withdraw, then select one of the available payment methods (listed above). Depending on the method of choice, your payment should be complete within 1-7 days.

Category: JackpotCity
In Short:Yes.
In Detail:

Yes, JackpotCity.ca is licensed by the AGCO and iGO, and operates legally in Ontario. Note, however, that there are two JackpotCity websites. The first is for Ontarians, the second is not. Here’s the difference:

Jackpot City ON (the .ca version) is designed specifically for players in Ontario.

Jackpot City Casino (the .com version) is available to most of the world, including the rest of Canada, but is not licensed in Ontario.

Category: JackpotCity
In Short:Yes, but mum’s the word!
In Detail:Yes, Jackpot City has a welcome bonus and other promotional offers for its new and existing players. We just can’t tell you about any of them.

Ontario regulators are very strict, stipulating that no one – not even the casino itself – can promote iGaming incentives to the public. They can only be advertised on the casino’s website or through “unsolicited” email. So, you’ll either have to visit JackpotCity or elect to receive email correspondence (also through the website).

Category: JackpotCity
In Short:JackpotCity ON accepts a variety of safe and secure payment methods that include credit/debit cards, online banking methods, mobile/web wallets, and prepaid cards/vouchers.
In Detail:Ontario’s Jackpot City Casino accepts the following deposit options. All methods accompanied by an asterisk (*) are also available for withdrawals.

  • Credit / Debit Cards
  • Visa*
  • MasterCard
  • Online Banking Methods
  • Citadel Direct
  • eCheck
  • iDebit*
  • InstaDebit*
  • Interac*
  • Mobile / Web Wallets
  • ApplePay*
  • EcoCard
  • MuchBetter*
  • Prepaid Cards / Vouchers
  • Flexepin
  • Neosurf
  • Paysafecard
Category: JackpotCity
In Short:The Channel Islands, in Alderney and Guernsey
In Detail:

Jackpot City Ontario’s head offices are located in the English channel, off the coast of France. Its parent company, Super Group, is headquartered in the Channel Islands, in Saint Peter Port, Guernsey. The online casino’s operating company and iGO license holder, CADTREE LTD, is located in nearby Alderney, the northernmost of the Channel Islands.


  • Adalene Lucas

    is our jack of all trades here at DBC. She is a skilled coder, gambler, writer and webmaster. She lives in Manitoba where she enjoys the lush landscapes and camping near Tulabi Falls. Nature gives her inspiration to write. When she's not immersed in nature, her favorite words are "game theory". She lives with her husband and their two Labradors, Kophy and Whisper.

    View all posts

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