Let me explain something. The majority of complaints come from newcomers to the online casino market who don’t know what to expect. They make a deposit, and the funds move instantly. They play some games, win a few bucks, and request a cash out. That’s when the problems start. Some think they’re being swindled because they aren’t providing sufficient proof of ID verification. Others think the withdrawal process is taking too long – that they’ve been duped and their money isn’t coming.
I’ve been gambling online for nearly 20 years, and let me tell you, this is all normal behavior from internet casinos. ID verification is so strict because regulations require it. Payments are slow because operators wait two days before processing withdrawals. It’s all detailed in the terms and conditions that so many of us never read.
That being said, there are reasons to suspect rogue behavior. Bad seeds do exists, and it’s only players like us who can stop them. The following are reasons you may need to raise the red flag.
Non-Payment of Winnings
This is the most common reason for complaint. When requesting a withdrawal, there is a pending period of up to 48 hours, during which time the casino reviews the request. Sometimes, the casino will respond that the withdrawal has been canceled. Rarely is a specific reason given for the cancellation. Instead, the missive vaguely points to a violation of terms, and may ask you to contact customer support.
Online casinos love to hand out big chunks of free credits, especially to their newest members. However, they have rules in place that favor mathematical probabilities. You’ll have to wager through that bonus many times over before any winnings are yours to keep. You have to get real lucky for this, and they know it. If you do get lucky, though, you may get a message saying you’ve abused the promotion, thereby forfeiting the winnings. If you did not violate the bonus terms, you may be dealing with a rogue.
In some cases, the player’s account is suddenly closed. The player tries to login, and is unable to do so. Account closure may or may not come with a notice, either when trying to login or via email. Most player assume it’s because they’ve ‘won too much money’. If the casino truly is rogue, you just might be right.
Account Balance Confiscated
This unhappy little moment tends to occur when a rogue casino closes your account. When an upright operation closes a player’s account for genuine violations, they almost always refund the original deposit(s). You won’t get any winnings or bonus credits back, but regulatory authorities often demand original deposits be returned (i.e. it’s the law). If the casino refuses to return your original account balance, you may have reason to file a report.
Multi-Accounting / Multi-Bonus Claiming
This is a big one, and most players don’t even realize they’re doing it. According to the terms of online casinos, you can only have one account, and may only claim one bonus within a group of casinos. That means you can only claim a bonus from one casino operating under the wing of the same company.
For instance, Digimedia operates at least half a dozen casinos. You can only claim a bonus from one of them. Attempt to open a second account at the same Digimedia-owned casino, or claim a bonus at more than one
Digimedia-owned casino, and you’re in violation of the terms.
Note that multi-accounting also applies when two people in the same household open an account with the same casino. Rules allow for one account per physical address.